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Our GSD Guarantees: The Details

We put our guarantees on the front of our website because we stand behind them. Most movers bury their promises or skip them entirely. We’d rather tell you exactly what we commit to and exactly how it works, so there are no surprises on moving day or after.

These terms apply to every move booked with The Dude’s Moving Co.

On-Time Guarantee

Your booking confirmation includes an arrival window. If our crew arrives after that window ends, we’ll apply an on-time credit to your final invoice. 

How it works

  • Your arrival window is the window listed on your booking confirmation. If we change it, we’ll confirm the new window with you in writing, and the new window applies.
  • Arrival time is the time our crew checks in on site in our system.
  • If we’re running late for any reason, we’ll call or text you as soon as we know.
  • Your booking confirmation includes an arrival window. If our crew arrives after that window ends, we’ll take $200 off your final invoice.
  • One On-Time Guarantee credit per move.

When the On-Time Guarantee doesn’t apply

  • Severe weather, road closures, traffic accidents, or other emergencies outside our control
  • Changes you make to your move date, time, address, or move details after your booking is confirmed
  • Access problems at either location, including no one present to let the crew in, an elevator or loading dock that isn’t reserved, gate or building access issues, or no reasonable parking for our truck
  • Moves booked with less than 24 hours’ notice

Damage Guarantee

If our crew damages one of your belongings during your move, we’ll get it repaired within 7 days. If we can’t, we’ll pay you $300 or the standard valuation amount of 60 cents per pound for the damaged item, whichever is greater.

How it works

  1. Tell us fast. Point out the damage to your crew lead before they leave, or contact us within 48 hours after your move is finished. Include photos of the damage.
  2. We review it. We’ll look at the damage in person or by photo within 2 business days of your report.
  3. The 7 days start once we’ve confirmed your claim and you’ve made the item available for repair.
  4. We handle the repair. We choose the repair method and the repair professional. A repair restores the item to working condition and as close to its previous appearance as reasonably possible.
  5. If we can’t finish the repair within 7 days, we pay you $300 or 60 cents per pound for the damaged item, whichever is greater.

Limits

  • One Damage Guarantee payment per move, no matter how many items are involved.
  • Accepting the Damage Guarantee payment resolves the claim in full.
  • If you don’t make the item available for repair, the 7-day period is paused until you do.

What the Damage Guarantee doesn’t cover

  • Damage that existed before your move
  • Contents of boxes we didn’t pack, unless the box itself shows clear damage from our handling
  • Particleboard or pressboard furniture damaged during disassembly or reassembly
  • Mechanical or electrical function of items with no visible external damage
  • Items moved by anyone other than our crew
  • Jewelry, cash, important documents, plants, pets, and perishable items
  • Items moved against our crew’s recommendation after you were told about the risk
  • Damage to your home or building, such as walls, floors, and door frames. These are handled through our standard claims process.
  • Damage reported more than 48 hours after your move is finished

Standard Coverage on Every Move

Every move includes released valuation coverage at 60 cents per pound per item, at no extra cost. Released valuation is the standard level of protection in the moving industry. It is based on the weight of an item, not its purchase price or replacement value.

For example, a 100-pound item is covered up to $60 under released valuation.

Our Damage Guarantee works on top of this coverage for belongings, so you never receive less than the released valuation amount for a covered item.

General Terms

  • Both guarantees apply only to moves that are completed and paid in full. Payment for your move can’t be withheld while a claim is being reviewed.
  • Guarantee payments and credits are issued to the customer named on the booking.
  • These guarantees are offered by The Dude’s Moving Co. They do not limit any rights you have under applicable law.
  • If any part of these terms is found unenforceable, the rest still applies.
  • We may update these terms from time to time. The terms in effect on the date your move is booked apply to your move.

Questions about a guarantee or a claim? Call us at (816) 433-2929.

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